Start with a location and the dates you actually plan to travel.
1Open vehicle search and choose your preferred pickup location.
2Select rental start and return dates, including pickup and return times.
3Search available cars. Refine results by category, price, make, transmission, fuel, seats or rental type using the filters shown.
Illustrative journey preview
Find your car
01
Open vehicle search and choose your preferred pickup location.
02
Select rental start and return dates, including pickup and return times.
03
Search available cars. Refine results by category, price, make, transmission, fuel, seats or rental type using the filters shown.
Not a booking, payment result or live vehicle quote.
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Booking help centre
A little clarity goes a long way.
Search with your location, dates and times; compare listings; choose rental options; sign in; complete required verification; review the price; follow approval and payment steps. Open My Bookings for confirmation and pickup instructions.
You can browse cars and read this guide without an account. Sign in or create an account to continue a booking and manage your rental, verification and receipts.
Follow the requirements in your verification workspace and booking. Identification and contact details may be required, with a valid driving licence for self-drive. Valid saved verification should be reused. Chauffeur requirements can differ.
Choose chauffeur where the selected listing offers it. Review the driver charges and rental conditions in the actual booking summary.
Instant Book is offered only where eligibility has been established. Required verification and verified payment still apply. Request to Book may need CarHost approval first.
Use the methods displayed in checkout. If M-Pesa is offered, enter your PIN only on your phone’s secure prompt. If card payment is offered, use the provider’s secure page. AutoGo must verify the payment before it is treated as successful.
Open the payment status for your booking and check the current result before paying again. Processing or uncertain transactions should be checked first to avoid a duplicate charge. Use the retry action only when your booking offers it, or contact support.
Review the cancellation conditions and use the cancellation action offered for your booking. Cancellation does not automatically send a refund; refund requests follow the refund policy and AutoGo team approval.
Deposits are separate from rental charges and depend on the vehicle’s disclosed terms. Check collection, dispute or return progress in your booking. Request a refund through the booking receipt where available. Every refund requires AutoGo team approval; this guide does not promise a processing time.
Use Extend Trip only when it is available on your active rental. The system checks availability and additional charges. Any required extra payment must be verified before the accepted return time changes.
Use the problem-reporting and support controls on your active trip. In immediate danger, contact emergency services first. Follow the rental agreement and do not assume support includes an unconfirmed recovery or replacement guarantee.
Use the contact or messaging options shown in your authorised booking. Private CarHost details are not displayed in this public guide.
Open the completed booking and follow its review action when eligible. Submit a star rating and the feedback options offered. Reviews are tied to genuine bookings and checked for eligibility and duplicates.
Yes. Return to Browse Vehicles and search using your new dates and times. A previous booking does not guarantee the same car or price is available.
