Frequently asked questions

Simply browse our selection, choose your vehicle, select pickup and return dates, add any extras, and complete your booking. You'll receive a confirmation email with all the details.

Yes, you can cancel free of charge up to 48 hours before your rental start time. Cancellations within 48 hours may incur a fee. Check our cancellation policy for details.

Yes, you can modify your booking from your dashboard. Changes to dates, locations, or vehicle are subject to availability. Some modifications may affect the price.

You need a valid driver's license, a credit card in your name, and must be at least 21 years old (25 for luxury and sports cars). International renters need a valid passport and international driving permit.

Every rental includes basic liability insurance. You can upgrade to Standard or Premium coverage during checkout for additional protection including collision damage waiver and theft protection.

We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, M-Pesa, and Airtel Money. You can also use your AutoGo wallet for faster payments.

Most rentals include a daily mileage limit ranging from 100-200 miles per day. Unlimited mileage options are available on select vehicles. Excess mileage charges apply beyond the limit.

Our support team is available 24/7 via live chat, phone at +254 0115 495 542, or email at hello@autogo.africa. You can also visit our Help Center for instant answers.

CarHost video tours appear in two places. On the vehicle card — across the homepage, search results, and browse pages — look for the "Video Tour" badge in the bottom-right corner. On the vehicle detail page, scroll below the photo carousel to the dedicated "Video Tour" section where you can watch the host's walkthrough, see the duration, and tap play.

A video must be both "Ready" (fully processed) and "Approved" before it appears to customers. "Ready" means the upload finished and the platform created the playable files. "Approved" means it passed content moderation. "Pending" videos are still being reviewed, "Rejected" videos failed moderation and are not shown, and "Hidden" videos are temporarily removed from the listing by the host or an admin. Only Ready + Approved videos are visible to customers.