Privacy Policy

We collect information you provide directly to us, including your name, email address, phone number, payment information, and driver's license details when you create an account or make a booking.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage data through cookies and similar technologies.

When you use our services, we may collect location data, vehicle photos, and identification documents as part of the rental verification process.

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your account and rentals
• Improve our services and personalize your experience
• Process payments and prevent fraud
• Verify your identity and driving eligibility
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Provide customer support and resolve disputes

We share your information with rental partners as necessary to fulfill your booking. This includes sharing your name, contact details, and driver's license information with the vehicle owner or host.

We may also share information with service providers who help us operate our platform, process payments, deliver services, and send communications.

We do not sell your personal information to third parties. We may disclose information if required by law or to protect our rights and safety.

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and dispute resolution.

Booking records are typically retained for a period of up to 6 years in accordance with applicable legal requirements.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure payment processing, and regular security audits.

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Depending on your jurisdiction, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal obligations)
• Object to or restrict processing of your data
• Data portability to another service provider
• Withdraw consent at any time where processing is based on consent

You can manage many of these preferences through your account settings or by contacting us at privacy@autogo.co.ke.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and data protection agreements when transferring data across borders.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: privacy@autogo.co.ke
• Phone: +254 116247671
• Address: Karen Commerce Centre, Nairobi, Kenya