A practical guide to AutoGo’s marketplace, booking journey, payments, safety controls and dedicated tools for every participant.
AutoGo connects customers with independent, verified CarHosts. It does not own or operate the vehicles listed on the marketplace.
Marketplace
Verified CarHost vehicles
Rental types
Self-drive & chauffeured
Journey
Booking through payment
Operations
Safety & verification
Built for Kenya’s mobility needs
One marketplace, many journeys
Use this guide to understand what customers can do, how bookings move from selection to completion, and how CarHosts, drivers, partners and administrators support every trip.
1
What is AutoGo?
AutoGo is a Kenya-focused digital mobility marketplace connecting customers with verified CarHosts, professional drivers, franchise partners and mobility service providers. Vehicles are supplied by independent CarHosts and approved mobility partners.
One connected platform
Discover, compare and save suitable vehicles
Choose self-drive or chauffeured travel
Request delivery or collect the vehicle
Complete verification, book and pay
Manage trips, messages, receipts, incidents and reviews
2
Customer marketplace
Customers can browse approved, active listings and understand each vehicle before booking.
Discover
Search by location and travel dates
Filter by category, features and rental type
View featured, premium and nearby vehicles when enabled
Open vehicle details, photographs and approved video tours
View public CarHost information and genuine reviews
Compare and save
Compare price, seats, transmission, fuel, rating and features
Compare self-drive and chauffeured availability
Save vehicles and preferred drivers for later
Listing details
Daily and chauffeured rates where available
Location, availability, delivery and fuel policies
Security deposit, booking conditions and amenities
Only approved and active listings are intended to appear publicly.
3
Universal booking system
Self-drive and chauffeured rentals use one booking form, one booking record, one pricing process, one payment flow and one booking reference.
Shared booking details
Vehicle, dates and times
Pickup, destination and return locations
Collection or delivery method
Customer and emergency contact details
Special requests, services, price and payment information
Self-drive
Driving licence details and image
Identity and driving-eligibility checks
Optional additional driver
Fuel, pickup, delivery and return conditions
Chauffeured
Passenger count and destination
Point-to-point, return, full-day or multi-day trip
Driver instructions and special requests
Preferred driver and assignment status where applicable
Validation
Required information, dates and lead times
Vehicle and delivery availability
Rental-type requirements
Server-side price calculation and pre-payment rechecks
Each new booking receives one reference, such as AG-2026-000042, used across confirmations, payments, receipts, support, assignments and disputes.
4
Pricing and charges
AutoGo calculates the relevant charges for each booking and validates important amounts on the server.
A price may include
Rental days and daily vehicle rate
Chauffeur, delivery or different-return-location charges
Insurance, additional services and security deposit
Service fees, promotions, commissions and configured taxes
5
Payments
AutoGo has infrastructure for M-Pesa, cards through Stripe, PayPal, PesaPal, Airtel Money, bank transfer and wallet payments. Availability depends on platform settings and the booking.
Payment functions
Initiation, status checks and confirmation
Provider callbacks, webhooks and transaction references
Receipts, retries and failed-payment handling
Refunds, reconciliation, commissions and payment splitting
Payment controls
Authentication and booking-ownership checks
Server-side amount confirmation
Rate limiting and risk checks
Duplicate callback and duplicate payment protection
Auditable payment records
A payment request is not treated as proof of payment until the relevant confirmation process succeeds.
6
Customer identity and verification
Customers can securely submit personal details, identity documents, driving-licence information, emergency contacts and other required verification documents.
Review states
Not started or information required
Pending administrative review
Approved or rejected
Additional information required
Uploading a document does not automatically approve it. Identity and driving documents are intended to remain private and accessible only to authorized reviewers.
7
Customer account
Customers can create an account, manage their profile and keep their mobility activity together.
Account functions
Email and password registration and sign-in
Google and Apple authentication
Password recovery and social-account onboarding
Profile, contacts, verification and notification preferences
Booking history, receipts and saved-vehicle settings
Account deletion
Identity and one-time-password confirmation
Request tracking and progress updates
Completion subject to legal, financial, safety and retention duties
8
Booking management
Customers can return to a booking to follow its progress and complete relevant actions.
Available actions
View booking, payment, pickup, return and assignment status
Access receipts and booking-linked communication
Request an extension or pay a deposit
Cancel according to applicable rules
Raise a dispute and submit evidence
Record fuel and complete handover steps
Follow live-trip information where enabled
9
Vehicle handover
Structured pickup and return records help protect both the customer and the CarHost.
Handover record
Pickup and return confirmations
Condition photographs, mileage and fuel levels
Handover code and participant acknowledgements
Time-stamped damage or incident information
10
Live trip and safety
Depending on permissions and the booking, AutoGo supports active-trip visibility and safety workflows.
Trip tools
Trip start and active-trip view
Authorized driver or trip location updates
Arrival, destination and geofence updates
Trip alerts, incidents and extension requests
SOS assistance
Booking or trip identification
Available location and participant information
Alert time, status and follow-up actions
11
Communication and notifications
Signed-in users can communicate around a booking and receive operational updates.
Messaging
Authorized booking-linked conversations
Send, receive and review messages
Notifications
In-platform and web push updates
Booking, payment, verification and assignment notices
Trip alerts, scheduled notices and broadcasts
Delivery tracking, retries and quiet-hour preferences
Selected email and SMS communications
12
Ratings and reviews
Eligible completed bookings can produce genuine, booking-linked feedback.
Review functions
Vehicle and CarHost reviews
Driver ratings
Rating summaries and moderation
Public display of genuine submitted reviews
13
Customer support
AutoGo provides help information, frequently asked questions, AI-assisted guidance and booking-related support.
Support paths
Guidance and support escalation indicators
Administrative support tools
Dispute and evidence submission
Emergency help through the trip safety flow
A complete external customer-service ticketing integration should only be described as available after it is connected and verified.
14
CarHost functions
CarHosts are independent vehicle providers who list and manage vehicles through AutoGo.
Onboarding
Individual and fleet-business registration
Identity, business and KYC review
Vehicle-document submission and application tracking
Vehicle management
Vehicle details, location, capacity and rental modes
Pricing, delivery, insurance and availability
Features, photographs, videos and listing status
Bookings and finance
Review requests, customer needs and delivery instructions
Manage availability, handovers, extensions and disputes
View earnings, wallet, payouts, commissions and transaction records
15
Driver functions
AutoGo includes a dedicated workspace for approved professional drivers.
Onboarding
Application, identity and driving documents
Qualifications, progress and eligibility status
Work
Trip requests, assignments and availability
Upcoming and active trips
Instructions, authorized location sharing and trip events
Incident reports and trip completion
Finance
Earnings, wallet and payment reports
Payout, escrow, rating and configured subscription information
16
Corporate mobility
Organizations can coordinate mobility for employees, guests and operations.
Business capabilities
Company onboarding and profile management
Employee or traveller management
Booking requests and trip management
Chauffeured, long-term, group and event transport
Corporate billing, wallet, statements and approvals
Corporate mobility is an expanding capability and has received less verification coverage than the core customer, CarHost and administration areas.
17
Group transport and shared mobility
AutoGo supports enquiries and coordination for trips involving multiple passengers or vehicles.
Group travel
Event, shuttle and shared-mobility requirements
Vehicle-capacity information
Group-transport CarHost onboarding
Application review, quotation and trip coordination
18
4×4 safaris and specialized mobility
A dedicated safari area helps customers find approved CarHost vehicles suited to specialized travel.
Safari journey
Suitable 4×4 discovery and vehicle details
Trip, location and itinerary enquiries
Self-drive or chauffeured selection where available
Special requests and progression into the main booking system
19
Franchise system
AutoGo includes multi-location tools for approved franchise partners.
Application
Enquiry, application, package and territory details
Review, agreement, activation and status controls
Operations
Territory bookings, customers, CarHosts, drivers and vehicles
Performance, sales, commissions, wallet and payouts
Marketing resources, support and local reports
Access controls are designed to separate franchise information by territory and account.
20
AutoGo administration
Authorized administrators receive different tools according to their assigned roles and permissions.
People and marketplace
Users, roles, permissions and account status
CarHost applications and vehicle approvals
Documents, photographs, videos, categories and featured content
Bookings and verification
Booking search, references, conflicts and cancellations
Trips, handovers, extensions, incidents and disputes
Customer, CarHost, vehicle and driver verification decisions
Finance and operations
Payments, wallets, deposits, escrow, refunds and payouts
Commissions, reconciliation and financial reporting
Risk, safety, audit, system health and communications
21
Security and data protection
AutoGo uses layered controls to protect customers, CarHosts, drivers, partners and platform records.
Controls
Role-based access and server-side authorization
Row-level database security where Supabase tables are used
Private documents and protected identity records
Booking, payment and administrative permission checks
Input validation, rate limiting and audit trails
Verified callbacks, idempotency and duplicate-action protection
Secret protection, tenant separation and suspension controls
22
Reliability and operational controls
Operational controls help the platform respond safely to service or provider issues.
Stability tools
Maintenance mode and registration or booking controls
Payment-method availability controls
Payment and notification retries
Error, performance and system-health monitoring
Audit logs and database-backed records
Recovery paths and protection from unnecessary repeated writes
23
Configurable features
Some functions can be enabled, disabled or limited according to operational needs.
Platform settings
Registrations and new bookings
M-Pesa, Stripe and individual payment methods
Phone two-factor authentication
Nearby search and maintenance mode
Delivery, self-drive and chauffeur availability
Featured listings, promotions, assignments and notification channels
A configurable function may be temporarily switched off without being removed from the platform.
24
Current status and limitations
This guide separates implemented capability from claims that still require live-environment verification.
Important qualifications
Native iPhone and Android apps are Coming Soon; the customer experience is currently web-based
Cross-device favourite synchronization is less extensively verified than bookings
External human-support ticketing has not been confirmed
Some lower-priority administration pages are less mature than core controls
Corporate workflows have less test coverage than core marketplace flows
Each configured live payment provider requires real-environment verification
Identity and selfie capture requires real-device testing
Critical live journeys must be completed before production-readiness claims
25
AutoGo’s strongest areas
The platform’s most developed capabilities cover the mobility journey and the operations behind it.
Core strengths
Marketplace discovery and comparison
Unified self-drive and chauffeured booking
Verification and server-side booking validation
Multi-provider payment architecture and booking references
CarHost, driver and franchise operations
Administration, financial records and notifications
Handovers, incidents, disputes, security and audit controls
26
AutoGo in brief
AutoGo is a Kenya-focused digital mobility marketplace connecting customers with verified CarHosts and professional drivers. Customers can discover and compare vehicles, choose self-drive or chauffeured travel, complete verification, book, pay and manage their trip through one platform.
Connected participants
CarHosts list and manage approved vehicles
Drivers receive and complete eligible assignments
Corporate clients coordinate mobility needs
Franchise partners operate approved territories
Administrators oversee quality, safety, verification, bookings and payments
27
AutoGo’s main value
AutoGo brings the complete mobility journey into one structured, connected system designed to make vehicle access in Kenya safer, clearer, more convenient and easier to manage.
Customer journey
Discover → Compare → Verify → Book → Pay
Collect or receive the vehicle → Complete the trip → Return → Rate
