Cancellation Policy

Hosts are expected to honor confirmed bookings.

For rentals that include a professional driver:

Airport transfer bookings:

If a host has already dispatched a vehicle for delivery, the customer may be charged the delivery fee and applicable travel expenses. These charges will be displayed before cancellation is confirmed.

For rentals exceeding 30 days:

• Before rental start: Full refund if cancelled 7 days before pickup
• After rental start: Unused rental days may be refunded subject to host approval and applicable fees

Approved refunds are processed through the original payment method.

Security deposits are refunded after vehicle inspection is completed, no outstanding fees exist, and no damage claims are pending. Typical release time: 24–72 hours after trip completion.

AutoGo may waive cancellation penalties in exceptional circumstances including natural disasters, government travel restrictions, severe medical emergencies, security threats, and major transportation disruptions. Supporting documentation may be required.

• AutoGo reserves the right to issue credits instead of cash refunds where permitted by law.
• We will assist customers in finding alternative vehicles.
• Refund amounts may be adjusted in cases of fraud, abuse, or policy violations.

If a customer or host disputes a cancellation charge, a dispute may be submitted through the AutoGo Help Center. AutoGo will review booking records, communication logs, payment history, and supporting documents. AutoGo's decision shall be final unless otherwise required by applicable law.